Technical Account Manager
New
RomaniaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- DockerKubernetesRESTful APIsDevOpsStakeholder managementSaaS
Requirements
- Proven experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar role.
- Strong understanding of cloud infrastructure, distributed systems, APIs, integrations, and enterprise software.
- Hands-on experience diagnosing and resolving production-level performance and scalability challenges.
- Solid DevOps and infrastructure background.
- Experience with Docker and Kubernetes.
- Excellent communication skills.
- Strong stakeholder management and relationship-building capabilities.
- Experience collaborating across Product, Engineering, Support, and Customer Success functions.
- Ability to manage multiple customer priorities.
Responsibilities
- Serve as the dedicated technical point of contact for a portfolio of strategic enterprise customers.
- Lead the transition from implementation to ongoing operations.
- Monitor and assess customer environments to identify risks.
- Provide strategic guidance on infrastructure improvements and operational best practices.
- Manage technical escalations and critical incidents.
- Maintain proactive communication with customers regarding technical issues.
- Analyze usage trends and develop preventative action plans.
- Communicate customer feedback and feature requests to internal teams.
- Contribute to continuous product improvement.
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