Manager, Customer Success
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Stellar HealthHealth Tech
Location: RemoteFull-TimeManager
Salary130,000 - 170,000 USD per year
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Job Details
- Experience
- 6 years
- Required Skills
- Project ManagementData AnalysisAccount ManagementStakeholder managementCustomer Success
Requirements
- At least 6 years of relevant career experience in fields such as management consulting, customer success, account management, or similar client-facing, analytical, or strategic roles.
- Experience at health tech or value-based care companies.
- Prior experience in healthcare.
- Demonstrated ability to independently lead client relationships, including senior stakeholder management.
- Skilled at customer management and relationship building as a trusted thought-partner.
- Experienced in prioritization and project management.
- Ability to challenge customer thinking through insights and analysis.
- Ability to use data to demonstrate ROI.
- Comfortable articulating complex problems and solutions under uncertainty.
- Ability to balance multiple priorities and communicate roadblocks proactively.
Responsibilities
- Own the end-to-end customer success strategy for your assigned book of business, setting priorities and driving outcomes with minimal day-to-day direction.
- Identify opportunities to maximize customer value on the Stellar Platform, translating data into compelling narratives and actionable strategies.
- Lead weekly and monthly client meetings and own QBR preparation and delivery.
- Proactively assess and elevate customer health via key performance indicators and trends.
- Diagnose complex barriers to success, identifying areas for intervention and independently developing and implementing data-driven mitigation strategies.
- Minimize churn and drive comprehensive renewal strategies.
- Proactively identify opportunities for account expansion and deeper partnership.
- Lead and orchestrate cross-functional initiatives and strategic work streams that directly impact customer outcomes.
- Proactively bring the customer perspective to the Stellar organization.
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