Technical Account Manager
New
United Kingdom; LondonFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish, Italian
- Required Skills
- Change ManagementCustomer Success
Requirements
- Fluent in Spanish and Italian.
- Strategic consulting and value leadership skills.
- Technical leadership experience with architecture and integration patterns.
- Deep understanding of organizational change management.
- Ability to facilitate complex technical and business decision-making.
- Strong growth mindset and ability to work with autonomy.
- Proficiency in driving adoption, retention, and ROI.
Responsibilities
- Serve as a trusted advisor to strategic accounts to identify challenges and value realization opportunities.
- Guide customer discussions to connect platform capabilities to business goals.
- Assess adoption trends and implement risk mitigation strategies.
- Lead technical solution design discussions including integrations and data architecture.
- Develop and execute tailored adoption and change management plans.
- Maximize customer retention and contribute to annualized services growth.
- Identify and close expansion opportunities.
- Create and implement new best practices to elevate customer success.
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