Customer Care Specialist
New
V
Vitality Group International, Inc.Health and Wellness
Little Rock, Arkansas, United States. Huntsville, Alabama, United States. Atlanta, Georgia, United States. Indianapolis, Indiana, United States. Detroit, Michigan, United StatesFull-TimeEntry
Salary16.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-2 years
- Required Skills
- Problem SolvingCustomer serviceData entry
Requirements
- Effective communication skills
- Strong organization skills
- Ability to manage multiple priorities
- Customer focused and responsive
- High School Diploma
- 1-2 years of customer service experience
- Health or wellness background preferred
- Bachelors degree preferred
Responsibilities
- Support inbound telephonic phone calls from members
- Provide over the phone support
- Specialize in first call resolution performance
- Manage and respond to customer inquiries
- Submit requests to proper departments to prevent recurring issues
- Ensure rapid response and resolution of escalated inquiries
- Maintain knowledge of the Vitality program and identify areas for improvement
- Identify and solve process gaps and report on improvements
- Communicate verbally and in writing to internal and external audiences
- Educate customers on program and website navigation
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