Professional Services Manager, Fleet Vehicle Intelligence

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AxonPublic Safety Technology

Remote in the USFull-TimeManager

Salary75,525 - 120,840 USD per year

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Job Details

5+ years of experience deploying, configuring, supporting, or administering technology solutions in public safety, transportation, physical security, or related industries.
3+ years of hands-on experience with Automated License Plate Recognition (ALPR) systems.
Experience deploying, configuring, and supporting fixed-position ALPR camera systems.
Strong troubleshooting skills involving networking, cellular communications, hardware, software, and field-installed technology systems.
Experience working directly with public safety agencies.
Ability to travel extensively throughout the United States.
Ability to stand, bend, climb, and lift equipment up to 75 pounds.
Valid driver's license with an acceptable driving record.
Experience with fixed infrastructure deployments preferred.
Experience with IP networking concepts (LAN, WAN, VPN, switching, routing, wireless) preferred.

Install, configure, validate, and support Axon's Vehicle Intelligence and ALPR technologies during customer trials, pilots, and deployment activities.
Serve as the onsite technical lead for Vehicle Intelligence evaluations.
Conduct customer onboarding and technical training for agency administrators, technical contacts, and end users.
Troubleshoot hardware, software, networking, cellular connectivity, and system integration issues in field environments.
Validate system performance and ensure trial environments meet technical requirements.
Collaborate with internal Sales and Customer Success teams.
Create and maintain accurate deployment documentation and post-trial reports.
Engage with technical and operational stakeholders including law enforcement leadership.
Identify and escalate product issues and enhancement opportunities.

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