Claims Director, Rideshare
Based in United StatesFull-TimeDirector
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 10+ years of experience in insurance claims
- Required Skills
- LeadershipUser Experience DesignCross-functional collaborationProcess improvementData analyticsChange Management
Requirements
- 10+ years of experience in insurance claims, ideally across auto, property, and bodily injury lines
- 5+ years of leadership experience managing teams, including remote or distributed teams preferred
- Strong understanding of claims operations, customer experience design, and end-to-end claims lifecycle management
- Demonstrated ability to improve processes, drive performance metrics, and lead continuous operational improvements
- Experience working in data-informed environments with a focus on analytics, KPIs, and operational reporting
- Strong collaboration skills with the ability to partner effectively across Product, Engineering, and operational leadership teams
- Ability to manage escalations, resolve complex cases, and make sound decisions under pressure
- Bachelor’s degree in business or related field required; advanced degree is a plus
- Strong communication, leadership, and change management skills in fast-paced, evolving environments
Responsibilities
- Lead and develop a high-performing claims organization managing rideshare-related property, auto, and bodily injury claims across multiple workflows
- Own the end-to-end customer claims experience, ensuring service quality, efficiency, empathy, and regulatory compliance at every stage
- Define, track, and continuously improve key performance indicators tied to customer satisfaction, resolution speed, accuracy, and operational excellence
- Serve as the escalation point for complex or high-impact claims, providing guidance, resolution strategy, and decision-making support
- Use data, analytics, and customer feedback to identify operational bottlenecks and implement scalable process improvements
- Partner closely with Product and Engineering teams to enhance claims systems, automation tools, and digital workflows
- Drive talent development through hiring, coaching, performance management, and structured training programs
- Foster alignment across Claims Operations and other business functions to ensure consistent execution of customer-focused initiatives
View Full Description & ApplyYou'll be redirected to the employer's site
