Customer Success Manager
New
K
Keeper SecurityCybersecurity
Remote, USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1+ years
- Required Skills
- SalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
- Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
- Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details
- Strong communication and interpersonal skills, both written and verbal
- Working knowledge of Salesforce.com
- Undergraduate degree preferred (BA/BS)
- Experience working in IAM industry is a plus
Responsibilities
- Carry a revenue quota to meet or exceed sales targets within assigned accounts
- Work with clients to negotiate contract renewals, cross-sells and upsells
- Work with clients to establish business and technical goals via Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, and close deals
- Proactively manage the success of a portfolio of assigned customers to deliver consistent value
- Resolve customer issues, alone and through collaboration with other Keeper Security teams
- Conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk
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