Startup Customer Success Manager
New
Fully remote work within the United States.Full-TimeMiddle
Salary80,000 - 120,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- DocumentationAccount ManagementTechnical supportCustomer SuccessSaaS
Requirements
- At least 2+ years of experience in customer-facing roles such as Customer Success Manager, Account Manager, or Program Manager.
- Experience supporting complex SaaS products (e.g., workflow, recruiting, CRM, or automation tools).
- Strong problem-solving skills with the ability to analyze customer needs and propose multiple solution paths.
- Excellent written and verbal communication skills with a strong focus on clarity, empathy, and precision.
- High attention to detail and ability to extract and interpret key information from customer interactions.
- Curiosity and a proactive mindset for understanding customer workflows and improving processes.
- Comfort working in a pooled support model and managing multiple customers simultaneously.
Responsibilities
- Manage a pooled portfolio of startup customers, handling inbound requests through shared channels and responding to customer needs within defined SLAs.
- Deliver customer support via email and live calls, helping users solve complex product challenges and optimize their workflows.
- Create and maintain onboarding resources, documentation, and educational materials to enable self-serve success.
- Develop and deliver webinars and scalable training programs to support customer onboarding and adoption.
- Contribute to strategic initiatives such as onboarding improvements, retention frameworks, and in-app guidance systems.
- Collaborate with cross-functional teams to identify product gaps, improve processes, and enhance overall customer experience.
View Full Description & ApplyYou'll be redirected to the employer's site
