Strategic Customer Success Manager
New
S
SteerAutomotive SaaS
United States (Remote)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Account ManagementStakeholder managementCustomer SuccessHubSpot
Requirements
- 5+ years of experience managing complex, strategic B2B SaaS accounts
- Experience with multi-location or enterprise-scale accounts
- Proven history of driving world-class retention metrics
- Ability to protect the core business (GRR) and identify upsells (NRR)
- Exceptional presentation, project management, and relationship skills
- Ability to command a room of executive stakeholders
- Demonstrated success managing the entire post-sale lifecycle
- Experience with renewals, expansions, health tracking, and cross-functional initiatives
Responsibilities
- Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification.
- Help design Steer's enterprise CS framework, defining how we proactively support and scale our highest-value accounts.
- Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations.
- Create clear account plans for top-tier accounts to track enterprise health, revenue risks (GRR), and expansion opportunities (NRR).
- Lead smooth onboarding transitions and coordinate reporting and campaign strategies.
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