Customer Experience Analyst
New
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingCustomer supportCustomer SuccessSaaS
Requirements
- Previous experience in Customer Success, Customer Support, or similar customer-facing roles, preferably in SaaS or technology environments.
- Strong communication and presentation skills, with the ability to explain complex topics in a simple and clear manner.
- Experience in delivering training sessions or product demonstrations to clients.
- Strong organizational skills with the ability to manage multiple clients and priorities simultaneously.
- Proactive mindset with strong problem-solving and customer-first orientation.
- Ability to build trust-based relationships and maintain high levels of customer satisfaction.
- Comfortable working in fast-paced, dynamic environments with evolving priorities.
- Strong interpersonal skills and collaborative attitude.
Responsibilities
- Manage the customer journey from post-sale onboarding through full solution adoption, ensuring a smooth transition and clear guidance on next steps.
- Act as a trusted advisor to customers, identifying needs, anticipating challenges, and strengthening long-term relationships.
- Deliver product training sessions, webinars, and personalized demonstrations to ensure effective platform usage.
- Handle customer inquiries and support requests via multiple channels (email, calls, video calls, and messaging platforms) with a focus on responsiveness and quality.
- Drive customer engagement, satisfaction, and retention by ensuring clients understand and fully leverage the value of the solutions.
- Collaborate with internal teams to escalate issues, share feedback, and improve the overall customer experience.
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