Customer Experience Executive
New
K
Koin LimitedE-commerce
El Salvador. Mexico. Colombia. Argentina. Brazil. Dominican Republic, UK business hoursFull-TimeMiddle
Salary1,500 USD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Customer supportGoogle Workspace
Requirements
- Previous experience in phone-based customer support
- Excellent spoken and written English
- Strong listening and clear communication skills
- Comfortable handling high-volume phone calls
- Strong organisational skills and attention to detail
- Ability to work independently and remotely
- Experience with helpdesk platforms
- Proficiency in Microsoft 365 or Google Workspace
- Reliable availability during UK business hours
Responsibilities
- Handle inbound and outbound customer phone calls
- Respond to customer enquiries via phone, email, and helpdesk systems
- Assist with enquiries relating to precious metals, accounts, and orders
- Clearly explain processes and product information to customers
- Investigate and resolve customer concerns
- Maintain accurate records of customer interactions and call notes
- Escalate complex cases to senior team members
- Identify recurring issues to help improve processes
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