Customer Service Representative
New
BrazilFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Communication SkillsCRMCustomer support
Requirements
- Previous experience in customer service, help desk, or client support roles is preferred.
- Strong written and verbal communication skills with the ability to adapt tone across different channels.
- Excellent problem-solving skills, attention to detail, and ability to work in a fast-paced environment.
- Familiarity with CRM tools and basic technical troubleshooting capabilities.
- Customer-centric mindset with a proactive approach to issue resolution and continuous improvement.
- Ability to manage multiple tasks simultaneously across chat, email, and ticketing systems.
- Flexibility to adapt to evolving responsibilities and shifting priorities.
- Reliable home office setup, including stable internet connection, backup device, and required peripherals.
Responsibilities
- Manage and resolve Tier 0 and Tier 1 support tickets while ensuring accurate documentation in CRM systems.
- Escalate complex issues to Tier 2 and Tier 3 support teams and communicate resolution timelines clearly to customers.
- Handle live chat interactions, providing product guidance, troubleshooting support, and subscription assistance.
- Respond to customer emails promptly, maintaining professionalism and ensuring proper documentation of all interactions.
- Support payment-related ticket reconciliation (Stripe, PayPal, AuthNet) and escalate discrepancies when needed.
- Assist with customer cancellations, retention initiatives, and feedback collection to improve services and content quality.
- Identify sales opportunities such as abandoned carts and renewal risks, and route them to relevant teams.
- Maintain CRM accuracy, manage inquiry forms, and support onboarding or administrative customer processes when required.
View Full Description & ApplyYou'll be redirected to the employer's site
