Customer Service Representative
New
U
Uproot CleanConsumer Goods
United States; Secondary Locations: Colombia, Argentina, Brazil, Costa Rica, Mexico, Chile, Monday-Friday, 8:00 AM - 5:00 PM ESTFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Written communicationMultitaskingCustomer support
Requirements
- Experience in customer service
- Strong written communication skills in English
- Experience handling social media interactions
- High attention to detail
- Ability to multitask
- Comfortable working in fast-paced environments
- Fixed, professional workspace setup
- Stable internet connection with backup plan
Responsibilities
- Manage and respond to customer inquiries via email and support platforms
- Ensure fast, accurate, and high-quality responses at scale
- Maintain a consistent and professional brand voice
- Respond to DMs and comments across Instagram, Facebook, and TikTok
- Engage with the community while maintaining brand tone
- Process order changes, cancellations, refunds, and exchanges
- Handle complaints with empathy and clarity
- Investigate issues thoroughly and provide complete resolutions
- Share customer feedback and recurring issues with internal teams
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