Customer Service Representative
New
L
LBC MortgageFinancial Services
Argentina. Bogotá, Bogota, Colombia. Buenos Aires, Buenos Aires, Argentina. Portugal. Brazil. Mexico, PSTFull-Time
Salary not disclosed
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Job Details
- Languages
- English, Russian
- Required Skills
- Customer serviceCRM
Requirements
- Fluent in English and Russian (spoken and written)
- Previous Customer Service or Call Center experience required
- Strong communication and interpersonal skills
- Excellent phone etiquette and active listening skills
- Comfortable working in a fast-paced environment
- Strong computer skills and ability to learn new systems quickly
- Reliable internet connection and dedicated remote workspace
- Availability to work during PST business hours
Responsibilities
- Handle inbound and outbound customer calls
- Assist clients with insurance-related questions and requests
- Provide exceptional customer service via phone, email, and text
- Follow up with clients regarding documentation and policy updates
- Accurately enter and maintain customer information in company systems
- Resolve customer concerns in a professional and timely manner
- Work closely with internal departments to ensure a smooth customer experience
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