Customer Service Representative
New
PortugalContractEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Catalan, English
- Required Skills
- Communication SkillsProblem SolvingCustomer serviceMultitasking
Requirements
- Native/fluent Catalan
- Fluent English (B2+)
- Previous customer service experience
- Strong communication skills across multiple platforms
- Basic understanding of customer service principles
- Ability to troubleshoot common issues with guidance
- Quick learner, adaptable to new software and technologies
- Effective problem-solving and teamwork skills
- Organized, detail-oriented, able to multitask
Responsibilities
- Handle inquiries across phone, email, chat, and social media
- Update internal systems with accurate, timely information
- Resolve issues to support satisfaction and long-term engagement
- Maintain professionalism in all customer interactions
- Collaborate with colleagues to achieve team objectives
- Suggest improvements based on recurring challenges
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