Customer Expert
New
M
Mercier Consultancy GroupTravel and Hospitality
Athens, Attica, Greece. Greece. France. Budapest, Budapest, Hungary. Lisbon, Lisbon, Portugal. Sofia, Sofia City Province, BulgariaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- French
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Fluency in French (written and spoken) is essential
- Proficiency in English is beneficial
- Previous experience in customer service, preferably in the travel or hospitality industry
- Excellent communication and problem-solving skills
- Customer-centric approach
- Ability to handle fast-paced and high-pressure situations
- Proficiency with CRM systems
- Proficiency with digital communication tools
- Strong teamwork skills
- Ability to work independently
Responsibilities
- Deliver excellent customer support in French across multiple channels including phone, email, and chat for Booking.com users.
- Assist customers with booking inquiries, reservations, cancellations, and other related questions.
- Resolve complex customer issues promptly to ensure satisfaction and loyalty.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with internal teams to improve service quality and customer experience.
- Stay updated on Booking.com’s products, services, and policies to provide accurate information.
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