Croatian-Speaking Customer Expert
New
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Athens, Attica, Greece. Croatia. Sofia, Sofia City Province, Bulgaria. Kraków, Lesser Poland Voivodeship, Poland. Zagreb, Grad Zagreb, Croatia. Split, Split-Dalmatia County, CroatiaFull-Time
Salary not disclosed
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Job Details
- Languages
- Croatian, English
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Fluency in Croatian (both spoken and written)
- English proficiency is an asset
- Previous experience in customer service preferred
- Experience in travel or online booking platforms is advantageous
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Familiarity with CRM tools
- Strong organizational skills
- Teamwork ability
Responsibilities
- Provide outstanding customer service in Croatian to Booking.com users through phone, email, and chat.
- Assist customers with booking inquiries, modifications, cancellations, and resolving any issues they face.
- Maintain detailed records of interactions and transactions in CRM systems.
- Collaborate effectively with internal teams to resolve customer concerns.
- Stay updated on Booking.com products, policies, and travel industry trends.
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