Spanish Speaking Customer Expert
New
M
Mercier Consultancy GroupLogistics Delivery
Greece. Madrid, Community of Madrid, Spain. Barcelona, Catalonia, Spain. València, Valencian Community, Spain. Lisbon, Lisbon, Portugal. Alicante, Valencian Community, SpainFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish, English
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Exceptional fluency in Spanish (written and spoken) is essential.
- Applicants must have at least a B2 level of fluency in English.
- Previous experience in customer service, preferably within logistics or delivery sectors, is advantageous.
- Strong communication and problem-solving skills with a customer-first mindset.
- Ability to work effectively in a fast-paced environment.
- Familiarity with CRM systems and digital communication tools preferred.
- Willingness to live and work in Greece.
- Self-motivated, organized, and able to work both independently and in a team.
Responsibilities
- Provide professional customer support in Spanish related to logistics and delivery inquiries.
- Assist customers with tracking shipments, resolving delivery issues, and answering service-related questions.
- Maintain accurate documentation of customer interactions in the CRM system.
- Collaborate with internal departments to ensure timely and accurate delivery solutions.
- Gather customer feedback to help improve logistics services.
- Stay updated on company policies, logistics processes, and industry best practices.
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