German-Speaking Travel Customer Service Representative
New
GreeceFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- German, English
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Fluency in German (verbal and written)
- Fluency in English (verbal and written)
- Strong computer skills
- Multitasking skills
- Excellent problem-solving abilities
- Excellent communication abilities
Responsibilities
- Handle incoming customer and partner queries via phone, email, and chat
- Assist with reservations, cancellations, modifications, and general travel-related issues
- Provide guidance on platform tools, policies, and procedures
- Log all interactions in the CRM system
- Identify, resolve, and escalate issues
- Maintain professionalism and empathy
- Meet service quality and customer satisfaction goals
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