German Speaking Customer Service - Social Media
New
M
Mercier Consultancy GroupCustomer Service
Greece. Spain. Portugal. Poland. Prague, Prague, Czechia. GermanyFull-Time
Salary not disclosed
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Job Details
- Languages
- German, English
- Required Skills
- Communication SkillsCustomer service
Requirements
- Exceptional fluency in German (both written and spoken)
- Minimum of B2 in English
- Experience in customer service or community management, preferably within social media
- Strong communication skills
- Familiarity with major social media platforms and social media management tools
- Capability to multitask and manage concurrent conversations efficiently
- Proactive attitude and ability to work independently
- Willingness to relocate to Greece and work flexible hours
Responsibilities
- Respond to customer inquiries and issues related to relevant social media platform.
- Monitor social media platforms for customer feedback, complaints, and trends.
- Provide accurate information about products, services, and company policies.
- Engage with users to build positive brand awareness and foster community engagement.
- Document interactions and escalate complex issues to relevant departments when necessary.
- Collaborate with marketing and social media teams to align communication strategies.
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