Spanish-Speaking Customer Experts for a Japanese Multinational
New
Athens, Attica, Greece. Greece. Spain. Madrid, Community of Madrid, Spain. València, Valencian Community, Spain. Alicante, Valencian Community, SpainFull-Time
Salary not disclosed
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Job Details
- Languages
- Spanish, English
- Required Skills
- Problem SolvingCustomer serviceOrganizational skills
Requirements
- Fluency in Spanish (spoken and written) is mandatory
- Proficiency in English is an advantage
- Previous experience in customer service, preferably in multinational or similar industry settings
- Excellent communication, problem-solving skills, and a customer-oriented mindset
- Ability to thrive in a fast-paced, multicultural working environment
- Familiarity with CRM software and digital communication platforms
- Willingness to relocate and work in Greece
- Strong organizational skills and attention to detail
Responsibilities
- Deliver professional customer support to Spanish-speaking customers via phone, email, and chat.
- Assist customers with product information, order processing, technical support, and issue resolution efficiently.
- Maintain accurate records of customer interactions using CRM systems.
- Collaborate with various internal teams to ensure timely resolution of customer inquiries.
- Keep up-to-date with company products, services, and policies to provide accurate assistance.
- Provide feedback to improve customer service procedures and customer satisfaction.
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