Spanish-Speaking Customer Experts for an Insurance Company
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Mercier Consultancy GroupInsurance
Workable workplace: remote Workable remote: True Workable locations: Athens, Attica, Greece. Greece. Spain. Portugal. Sofia, Sofia City Province, Bulgaria. Alicante, Valencian Community, Spain Location: Athens, Attica, Greece. Greece. Spain. Portugal. Sofia, Sofia City Province, Bulgaria. Alicante, Valencian Community, SpainFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluency in Spanish (spoken and written) is mandatory; proficiency in English is an advantage.
- Required Skills
- Problem SolvingCustomer serviceInterpersonal skills
Requirements
- Fluency in Spanish (spoken and written) is mandatory
- proficiency in English is an advantage
- Experience in customer service, preferably in the insurance sector
- Strong communication, interpersonal, and problem-solving skills
- Ability to work efficiently in a fast-paced, multicultural environment
- Familiarity with CRM systems and digital communication tools
- Attention to detail and a customer-oriented mindset
Responsibilities
- Deliver exceptional customer support to Spanish-speaking customers through phone, email, and chat.
- Assist customers with insurance product information, policy details, claims processing, and issue resolution.
- Maintain accurate records of customer interactions using CRM systems.
- Collaborate with internal teams to resolve customer concerns promptly and efficiently.
- Stay updated on company policies, insurance regulations, and industry developments.
- Provide feedback aimed at improving customer service and operational processes.
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