Spanish-Speaking Customer Experts for a Car Company
New
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Mercier Consultancy GroupAutomotive
Workable locations: Athens, Attica, Greece. Greece. Spain. Barcelona, Catalonia, Spain. Madrid, Community of Madrid, Spain. PortugalFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluency in Spanish (spoken and written) is mandatory; proficiency in English is advantageous.
- Required Skills
- Communication SkillsProblem SolvingCustomer serviceMultitaskingInterpersonal skills
Requirements
- Fluency in Spanish (spoken and written) is mandatory
- proficiency in English is advantageous
- Previous experience in customer service, ideally in the automotive industry
- Excellent communication and interpersonal skills with a strong customer focus
- Ability to manage multiple tasks and work efficiently in a fast-paced environment
- Familiarity with CRM systems and digital customer support tools
- Willingness to relocate and work in Greece
- Passion for cars and strong problem-solving abilities
Responsibilities
- Provide professional and courteous customer support to Spanish-speaking customers via phone, email, and chat regarding car products, services, and maintenance.
- Assist customers with product information, service scheduling, troubleshooting, and issue resolution promptly and effectively.
- Maintain accurate records of customer interactions and case resolutions within the CRM system.
- Collaborate with sales, service, and technical teams to ensure high customer satisfaction.
- Stay informed about the latest car models, features, and company policies to provide precise assistance.
- Provide feedback to management to enhance customer service quality and processes.
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