Spanish-Speaking Customer Experts for an Electronics Company
New
M
Mercier Consultancy GroupElectronics
Remote
Workable locations: Athens, Attica, Greece. Greece. Spain. Alicante, Valencian Community, Spain. València, Valencian Community, Spain. PortugalFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Communication SkillsCustomer serviceMultitaskingProblem-solving skillsTechnical support
Requirements
- Fluency in Spanish (spoken and written) is mandatory
- Proficiency in English is a plus
- Previous experience in customer service or technical support, preferably in the electronics sector
- Strong communication and problem-solving skills with a customer-centric approach
- Ability to multitask and work efficiently in a fast-paced environment
- Familiarity with CRM software and digital communication tools
- Passion for technology and delivering exceptional customer experiences
Responsibilities
- Respond promptly and professionally to customer inquiries from Spanish-speaking customers via phone, email, and chat.
- Assist customers with product information, technical support, troubleshooting, and after-sales service.
- Maintain accurate records of all customer interactions and follow-up actions in CRM systems.
- Collaborate with internal teams to resolve customer issues and improve service delivery.
- Stay updated on product developments, company policies, and industry trends to provide accurate information.
- Provide feedback to enhance customer service processes and overall customer satisfaction.
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