Croatian Speaking Customer Support Representative
New
M
Mercier Consultancy GroupTravel and Hospitality
Croatia. Slovenia. Czechia. Malta. Cyprus. LatviaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Croatian
- Experience
- No experience needed
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Fluency in Croatian (both written and spoken) is essential
- Proficiency in English is an advantage
- Strong communication and interpersonal skills
- Excellent problem-solving skills
- Ability to handle challenging customer situations professionally
- Familiarity with CRM systems and customer support software is preferred
- Willingness to relocate to Athens, Greece
- Ability to work effectively both independently and as part of a team
Responsibilities
- Provide customer support to Booking.com customers who speak Croatian via phone, email, and chat.
- Assist customers with booking inquiries, modifications, cancellations, and other related services.
- Effectively handle and resolve customer complaints to ensure a positive booking experience.
- Accurately document customer interactions and maintain records in the CRM system.
- Collaborate with various departments to enhance customer satisfaction and service quality.
- Stay updated on Booking.com policies, procedures, and product offerings to provide accurate information.
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