Czech Speaking Customer Support Representative
New
M
Mercier Consultancy GroupTravel and accommodation
Czechia. Ireland. Malta. Slovakia. Cyprus. LatviaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Czech (fluent), English (proficiency is an advantage)
- Experience
- No experience needed
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Fluency in Czech (both written and spoken)
- Proficiency in English is an advantage
- Excellent communication and problem-solving skills
- Ability to manage multiple tasks and work efficiently in a fast-paced environment
- Familiarity with CRM systems and booking platforms is a plus
- Strong customer-oriented mindset
- Ability to work both independently and as part of a team
- Willingness to learn
- Willingness to relocate to Athens, Greece
Responsibilities
- Provide customer support to Czech-speaking clients of Booking.com via phone, email, and chat.
- Assist customers with booking inquiries, modifications, cancellations, and resolution of any issues encountered during their experience.
- Handle complaints professionally and efficiently to ensure high customer satisfaction.
- Document all customer interactions accurately in the CRM system.
- Collaborate with relevant departments to address client needs and improve service quality.
- Stay updated on Booking.com’s policies, offerings, and industry trends to provide knowledgeable support.
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