Handle inbound support requests in English and other ROW languages via in-app chat, email, and other channels
Diagnose and resolve issues related to subscriptions, account access, billing, and app features
Escalate technical bugs and complex cases to the related PoCs with clear reproduction steps
Maintain consistent quality scores across all user interactions (CSAT, QPI)
Identify patterns in user feedback and share insights with the CX lead and product team
Contribute to the internal Knowledge Base in Spanish and English
Participate in async syncs, QA reviews, and VoC reporting
TroubleshootingCustomer supportSaaS+1 more
Showing 1 of 2 positions
About Speak
Speak is transforming how people learn languages, starting with a bold mission to make spoken fluency accessible to everyone. The company builds a human-level, AI-powered tutor that provides a conversation-first experience, offering instant feedback and guiding learners through carefully designed lessons. Since launching in South Korea in 2019, Speak has become the number one language learning app there, now serving users across many markets and over 15 languages. Speak isn't just for individuals; their enterprise offering, Speak for Business, helps over 200 companies, including KPMG and HD Hyundai, provide effective English learning to their employees.
How We Work
Speak operates with a distributed team across major global hubs including San Francisco, Seoul, Tokyo, Taipei, and Ljubljana. This global presence allows team members to interact with users across different regions regularly. They foster a culture where team members are encouraged to travel between offices and participate in annual company offsites, promoting connection and shared vision.
Engineering at Speak
Speak engineers are building a superhuman AI speaking tutor that helps learners achieve fluency. This involves taking ownership of the end-to-end modeling pipeline, from training and experimentation to deployment and monitoring of cutting-edge speech recognition models. They work with advanced AI that adapts to each user's needs, combining proprietary learning methods with the latest large language models and speech technology. This year alone, Speak has created over 25 million personalized lessons, demonstrating their ability to scale and innovate in AI-driven education. The team tackles challenges like accent detection, pronunciation assessment, and content personalization to revolutionize language learning.
Why Join Us
Shape the future of language learning by building an AI-powered tutor that has enabled users to speak over one billion sentences this year alone.
Join a rapidly growing company that has raised over $150 million from top-tier investors like OpenAI Startup Fund, Accel, and Khosla Ventures, and achieved a $1 billion valuation.
Work with a diverse, global team across San Francisco, Seoul, Tokyo, Taipei, and Ljubljana, impacting millions of lives in over 40 countries.
Contribute significantly to a product that provides a complete path from beginner to confident speaker across multiple languages, opening doors to new cultures, careers, and communities for users.