Professional Services Consultant - Conversational Design
V
VonageCloud Communications
Work from Home - US (EST), ESTFull-TimeSenior
Salary95,914 - 125,000 USD per year
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Stakeholder managementProcess improvementPrototyping
Requirements
- 3+ years of experience in Conversation Design or a closely related field
- Native-level English proficiency (spoken and written)
- Exceptional writing, editing, and verbal communication skills
- Strong interpersonal skills and ability to lead and influence in a global, remote team
- Proven ability to learn and adapt to new systems quickly
- Strong analytical and problem-solving skills for complex workflows and systems
- Ability to thrive in a fast-paced environment and consistently meet deadlines
- Experience delivering and publishing multiple Virtual Agents (strong advantage)
- Solid understanding of human–machine interaction principles (advantage)
- Prior experience designing AI-driven conversational systems (big advantage)
Responsibilities
- Design and build complex, high-impact Virtual Agents using Vonage AI’s no-code Studio
- Lead the solution design for challenging customer use cases across voice and text channels
- Collaborate closely with product, solutions, and customer applications teams to shape intelligent, scalable conversations
- Own the quality and consistency of conversation scripts, ensuring alignment with customer brand voice and business goals
- Lead copywriting efforts for new dialogue flows, adapt existing content (FAQs, SOPs), and oversee content quality standards
- Create and review prototypes, mockups, and conversation flow diagrams to guide internal and client stakeholders
- Partner with engineering and technical teams to define conversation scope, anticipate user behavior, and resolve complex design challenges
- Drive process improvements that increase team efficiency, quality, and predictability of delivery
- Provide feedback, guidance, and mentorship to other Conversation Designers
- Manage multiple complex projects and senior stakeholders while maintaining a strategic, big-picture view
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