Associate Website Designer
New
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Third-Party Job PostsHospitality Software
Location: Colombia, 8 AM to 5 PM PST / 4 PM to 1 AM UTCFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent English, Fluent Spanish
- Required Skills
- Project ManagementAdobe PhotoshopArtificial IntelligenceCustomer serviceWordPressCanva
Requirements
- Experience with Website Design Builder or a platform like Wix, Squarespace, GoDaddy, or Duda preferred
- Experience with Adobe Photoshop or Canva preferred
- Experience with using AI for text content creation
- Fluent English
- Fluent Spanish
- Excellent customer service experience
- Excellent communication skills
- Excellent problem-solving skills and emotional management
- Excellent internet/wifi connection
Responsibilities
- Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA
- Managing all records and upkeep of all task management systems related to website services
- Working with and communicating directly and effectively with our different customer profiles through video calls, emails, and voice calls
- Taking customer scoping, content collection, and revision calls, then coordinating the customer requirements with website designers
- Managing multiple account timelines, completing requirements, and communicating priorities with the website designers to meet deadlines
- Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer's requirements
- Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder
- Handling the creation of landing pages or single-page websites
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