Member Experience (MX) Agent
New
S
Stride HealthHealth Insurance
Location: Remote, Monday - Friday | 8:00am - 4:00pm PSTContractEntry
Salary28 - 33 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer supportZendesk
Requirements
- Licensed insurance agent
- Experience working with Healthcare.gov and/or other state based exchanges such as Covered California
- Communicate clearly and effectively in both verbal and written formats
- Demonstrate patience, empathy, and the ability to stay composed under stress
- Apply insurance expertise to guide individuals through the process of signing up for health coverage
- Navigate and perform confidently within support or sales-based digital platforms
- Experience using Zendesk (preferred)
- 5+ State Licenses (preferred)
- Knowledge of ancillary insurance products (preferred)
- Fluently bilingual (preferred)
Responsibilities
- Providing customers a seamless support experience
- Following up with customers after enrollment in coverage
- Helping customers navigate the healthcare system
- Quickly identifying and resolving issues for customers
- Comprehensively documenting phone calls and emails with members in Zendesk
- Answering qualifying and benefit specific questions
- Providing phone and email coverage for our members as scheduled
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