Client Experience Specialist
New
I
InfoTrack USLegal Technology
United States, Pacific Time, M-F, 9:00am - 6:00pm PTFull-TimeMiddle
Salary19.25 - 22.5 USD per hour
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Job Details
- Experience
- 2+ years in Customer Support
- Required Skills
- SalesforceCRMCustomer supportSaaS
Requirements
- 2+ years in Customer Support
- 2+ years working with CRM systems
- High school diploma
Responsibilities
- Lead clients through the One Legal platform to complete tasks.
- Maintain accurate client records in Salesforce.
- Advocate for clients by reviewing materials and providing feedback to internal teams.
- Solve problems efficiently, ensuring a high-quality client experience.
- Represent the client's voice to influence product improvements.
- Collaborate with your manager to meet corporate goals.
- Understand and act on key KPIs to consistently deliver exceptional client service.
- Embrace new technology to improve service and efficiency.
- Assist in onboarding new team members.
- Focus on de-escalation to minimize client delays.
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