Vacation Rental Specialist
New
E
Extenteam Client RolesVacation Rental
Location: PhilippinesFull-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- TroubleshootingData entryCRM
Requirements
- Excellent written and verbal English communication skills.
- Prior experience in guest services, reservations, or related fields.
- Strong organizational and multitasking skills.
- Ability to work independently in a remote setting.
- Strong empathy, patience, and customer-centric mindset.
- Critical thinking and problem-solving skills.
- Ability to learn new software quickly.
- Internet speed minimum 30mbps (wired connection).
- i5 11th Gen processor or higher.
- Windows 11 or MacOS Catalina or higher.
- Minimum 8 GB RAM.
- Private, quiet dedicated home office.
- Back-ups for power or internet interruptions.
- Noise-canceling headset and webcam.
Responsibilities
- Serve as primary guest contact for inquiries, troubleshooting, and support.
- Manage end-to-end reservation process, including bookings, alterations, and cancellations.
- Handle guest communication across email, chat, text, and phone.
- Process guest payments and manage sales leads via CRM.
- Manage guest feedback and respond to reviews.
- Assist property owners with inquiries.
- Perform back-office operations including data entry and record-keeping.
- Coordinate with housekeeping and maintenance teams for property operations.
- Onboard properties and update listings in PMS and OTAs.
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