Client Relationship Manager II
Can work remotely anywhere in the specified countryFull-TimeMiddle
Salary55,600 - 83,400 USD per year
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Job Details
- Experience
- 2 years' experience in a related field or 6 years' experience in a related field
- Required Skills
- Data AnalysisClient relationship management
Requirements
- Bachelor’s degree in Communication, Business Admin, or equivalent.
- 2 years’ experience in a related field (or 6 years with no degree, or master’s with 2 years).
- Strong problem-solving skills.
- Proven ability to manage complex client relationships.
- Excellent communication skills.
- Ability to analyze operational performance and identify gaps.
- Experience working with data, financial considerations, and technology.
- Must clear a pre-employment drug test.
Responsibilities
- Track and analyze key performance indicators including federal inspection compliance, preventative maintenance, on-road failures, and spend.
- Use fleet management systems to generate insights and deliver actionable reports.
- Conduct regular client meetings, share performance metrics, and lead business reviews.
- Serve as the primary point of contact, managing relationships and acting as escalation lead.
- Provide proactive updates on operations, service issues, and product enhancements.
- Deliver high-touch service and resolve client issues efficiently.
- Identify gaps, recommend efficiencies, and support development of programs and SOPs.
- Monitor SLA performance, customer satisfaction, and audit results.
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