Dealer Relations Manager
Based in the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Account ManagementRelationship managementCRMCustomer SuccessSaaSHubSpot
Requirements
- 5+ years of experience in Customer Success, Account Management, Sales, or related roles
- Experience working with automotive dealerships, franchise networks, or retail operations preferred
- Strong relationship management and consultative communication skills
- Ability to translate technical product features into business value
- Experience using CRM platforms such as HubSpot
- Strong business acumen and understanding of revenue and retention drivers
- Comfortable working in a fast-paced, startup-like environment
- Willingness to travel extensively (up to 75–100%)
Responsibilities
- Build and maintain strong relationships with dealership executives, service leaders, and operational teams
- Lead onboarding, implementation, training, and ongoing customer support activities
- Drive product adoption by aligning platform capabilities with dealership workflows
- Conduct quarterly business reviews and present performance insights and recommendations
- Identify upsell, expansion, and renewal opportunities across assigned accounts
- Track account health metrics using CRM tools and proactively address risks
- Collaborate with internal teams to improve product experience and customer outcomes
- Represent the company in customer interactions, industry events, and on-site visits
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