Manager, Care Management Operations
New
C
Chamber CardioHealthcare Cardiology
You must be based and authorized to work in the United StatesFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5-8 years of experience, with at least 3 years directly managing remote or virtual frontline healthcare staff
- Required Skills
- People ManagementSalesforceHubSpot
Requirements
- 5-8 years of experience, with at least 3 years directly managing remote or virtual frontline healthcare staff.
- Experience managing centralized or virtual care teams such as CHWs, care coordinators, medical assistants, LPNs, or RNs.
- Proven experience in day-to-day staff oversight, performance management, and accountability.
- Familiarity with care management platforms, outreach tools, or call center environments (e.g., Dialpad, 8x8, Salesforce, Hubspot).
- Experience in value-based care, population health, care management, or managed care is preferred.
- Prior experience building or scaling teams in a startup or high-growth environment.
- Ability to operate in ambiguity and adapt to evolving programs.
- Strong operator with a bias toward action, ownership, and continuous improvement.
- Passionate about improving outcomes for cardiology patients and providers.
Responsibilities
- Direct day-to-day work, task assignment, and daily check-ins for care team staff.
- Manage schedules, PTO, and coverage planning.
- Own operational relationships with staffing partners, including sourcing and performance escalations.
- Hire, onboard, and train team members as the team scales.
- Build and maintain daily operating rhythms such as team huddles and output check-ins.
- Monitor performance against contractual SLAs and productivity targets.
- Audit quality and address performance issues via direct conversations.
- Partner with Program Operations to design and pressure-test new care program workflows.
- Integrate workflows with product, data, and payer requirements.
View Full Description & ApplyYou'll be redirected to the employer's site
