Customer Success Advisor
AsiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- JiraCustomer serviceCRMCustomer SuccessConfluenceSlack
Requirements
- 2+ years of previous experience in customer services.
- Ideally previous experience in a remote environment.
- Handling queries via live chat, and email.
- Proficient level of English.
- Ideally, have previous experience working in the fintech/ banking industry.
- Experience with CRMs, Jira, Confluence and Slack is nice to have.
- Knowledge of the cryptocurrency environment is a big plus.
- A dedicated workspace.
- A reliable internet connection.
- A plain background when on Zoom calls.
- Smart professional dress code during Zoom calls.
- Devices meeting minimal technical specifications.
Responsibilities
- Responding to members’ queries regarding our products and services.
- Monitoring of member accounts, including debit card transactions, fiat and bitcoin transfers.
- Addressing members in a professional, respectful and friendly manner.
- Taking ownership of members' issues, following up on outstanding requests, and escalating issues when necessary.
- Onboarding of prospective members - assisting them from applying for membership until they are fully onboarded.
- Conducting Zoom calls to assist prospective members with the onboarding process.
- Educating prospective members queries regarding our products and services.
- Monitoring of queues in Kustomer to check for prospective members stuck in onboarding process.
- Maintaining of dashboard to provide statistical data.
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