Strategic Customer Success Manager
A
AshbyEnterprise Software
Remote - European UnionFull-TimeManager
Salary€105K - €125K; €105K – €125K • Offers Equity • Multiple Ranges; EUR: EUR €105K – €125K • Offers Equity; GBP: GBP £90K – £110K • Offers Equity
Apply NowOpens the employer's application page
Job Details
- Experience
- At least five years
- Required Skills
- Data AnalysisCross-functional collaborationCRMCustomer Success
Requirements
- At least five years of B2B SaaS customer success experience
- Experience supporting enterprise customers on complex, configurable products
- Demonstrated ability to drive enablement that improves adoption
- Experience managing strategic customer relationships
- Ability to work closely with cross-functional partners
- Strong communication and clarity in explanation
- Detail-oriented with strong CRM maintenance habits
- Data-driven approach to spotting risks and adjusting strategy
Responsibilities
- Partner with Ashby’s largest and most complex enterprise customers
- Focus on driving product adoption, customer health, and long-term value
- Shape how the team supports a diverse set of enterprise customers
- Develop strong product and domain expertise
- Manage a strategic book of ~20 customers exceeding $2m in total ARR
- Drive multi-threaded relationships and proactive ownership of customer health
- Collaborate cross-functionally with Sales, Product, Support, and Operations
- Iterate on playbooks and turn insights into repeatable team processes
View Full Description & ApplyYou'll be redirected to the employer's site
