IT Support Analyst
New
L
LimeMicromobility
Candidates to reside in the United Kingdom (preferred) or SpainContractMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- JiraTroubleshootingGoogle WorkspaceSlackZendesk
Requirements
- 2+ years of IT support experience in a fast paced Enterprise IT environment
- Experience managing and maintaining an enterprise ticketing system
- Outstanding communication skills
- Resourceful and creative problem solver
- Ability to work well under pressure and self manage competing priorities
- Experience working cross functionally
- Desire to provide exceptional customer service
Responsibilities
- Manage the full lifecycle of onboarding and offboarding tickets and processes
- Provide high quality support for technical issues across our environment
- Manage and resolve inbound support requests via ticketing systems, email, Slack, and remote support tools
- Maintain and support a variety of systems and devices, including MacOS, Windows, mobile devices, AV equipment, and printers
- Provide advance troubleshooting for account issues including Workday, Okta, Google, Slack, Zendesk, Jira, and Confluence
- Document and update IT policies, procedures, and troubleshooting guides
- Identify trends and recommend process improvements
- Participate in the team's on-call rotation
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