Support Specialist
New
Listing location: London, 24/7 coverage, rotating evening and on-callFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- PostgreSQLSQLCloud ComputingCustomer serviceRESTful APIsTechnical supportSaaSSlackZendesk
Requirements
- 3+ years of experience in customer service supporting Enterprise and SaaS applications.
- Ability to triage and resolve a high volume of incoming tickets.
- Expertise in understanding complex technical issues and communicating them clearly.
- Strong problem-solving skills.
- Experience working with cross-functional teams.
- Outstanding written and verbal communication skills.
- Willingness to adapt to a flexible work schedule.
- Familiarity with Zendesk, Google Drive, and Slack.
- Practical experience with databases (PostgreSQL, SQL).
- Strong technical knowledge of APIs.
- Experience with SaaS and Cloud-based solutions.
Responsibilities
- Provide exceptional technical support to customers via email and remote access.
- Document, manage, and resolve issues in the customer management system.
- Identify and escalate significant or emerging issues to team leaders.
- Collaborate with cross-functional teams including QA, Operations, and Development.
- Participate in rotating evening and on-call coverage for 24/7 support.
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