Customer Support Specialist
New
J
JustMarketsCustomer Service
Remote, EuropeFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Analytical SkillsCritical thinkingCRMCustomer supportGoogle Workspace
Requirements
- Proficiency speaking and writing in English.
- Computer literacy including Google Workspace (Docs, Sheets, Drive).
- Experience resolving difficult issues and communicating with angry clients.
- Understanding of empathy and CS best practices.
- Strong analytical and critical thinking skills.
- Ability to present solutions clearly in verbal and written formats.
- High level of professionalism, attention to detail, and punctuality.
- Ownership of a laptop (Windows 16GB RAM+ or Mac 2015+).
- Stable internet connection.
Responsibilities
- Efficiently respond and communicate with clients via live channels.
- Analyze customer data to make recommendations and resolve problems.
- Clarify and determine causes of service concerns to select optimal solutions.
- Facilitate positive long-term relationships for repeat business.
- Build rapport with clients and diffuse conflict.
- Manage ticket system inquiries and escalate complex issues.
- Meet quality standards in processing customer adjustments.
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