Customer Concierge Specialist
New
I
IntelassistCustomer Service
Onsite onboarding for a two to four weeks, followed by a transition to a remote setup., U.S. Eastern Time ZoneFull-TimeMiddle
SalaryUp to 80,000 PHP per month
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Job Details
- Required Skills
- Customer serviceAccount ManagementCRMHubSpot
Requirements
- Prior customer service, call center, or client-facing experience.
- Excellent verbal and written communication skills.
- Strong organizational abilities and ability to manage multiple priorities.
- Experience working with NPS and CSAT metrics.
- Familiarity with HubSpot or other CRM platforms.
- Customer-centric mindset with strong problem-solving skills.
Responsibilities
- Answer and manage inbound customer calls promptly and professionally.
- Provide accurate information and resolve customer issues.
- Document customer interactions and resolutions accurately in the CRM system.
- Perform follow-up actions related to NPS and CSAT results.
- Assist account managers with administrative and operational tasks.
- Support process alignment and internal team coordination.
- Adhere to KPIs, productivity benchmarks, and quality assurance standards.
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