Intelassist

Intelassist, founded in 2007, provides remote staffing solutions in IT, healthcare, finance, back office, and customer care.

1001-5000 employees

Founded 2007

Staffing Agency

Private Company

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Staffing Agency Outsourcing

Remote Work Available

This company offers remote work opportunities.

Open Positions11

Quezon City, PHFull-TimeEcommerce BeautyPosted

Ecommerce Customer Service Representative

Respond to customer inquiries via email, chat, phone, and social media in a professional and timely manner.
Resolve customer concerns related to products, orders, shipping, returns, and refunds.
Provide accurate product information and guidance to help customers make informed purchase decisions.
Identify opportunities for light upselling and cross-selling based on customer needs and product fit.
Process and monitor customer orders within Shopify.
Handle order modifications, cancellations, returns, exchanges, and refunds in line with company policies.
Track shipments and proactively communicate updates or delays to customers.
Coordinate with internal teams to resolve fulfillment, inventory, or shipping issues.
Document customer interactions accurately and consistently within Shopify.

ShopifyProblem SolvingZendesk+1 more

Showing 1 of 11 positions

About Intelassist

Intelassist empowers businesses worldwide by connecting them with top-tier remote talent from the Philippines. Since 2007, this family-owned remote staffing business has specialized in sourcing, training, and retaining skilled professionals across diverse industries. You'll find professionals in IT, healthcare, finance, and back-office operations, all dedicated to delivering measurable results. Intelassist acts as a seamless extension of client teams, providing excellent customer service and highly skilled staff, ultimately enhancing your clients' operational efficiency. They serve a global client base, ensuring quality with HIPAA-HITECH compliance where necessary. Intelassist employs between 1001 and 5000 individuals, continually growing its impact.

How We Work

At Intelassist, you join a company that prioritizes an inclusive and compassionate culture. They believe in empowering employees to deliver top-quality service. Your onboarding will begin with two to four weeks onsite in Eastwood, Quezon City, PH. Then you will transition to a flexible remote work setup. This model offers you an excellent work-life balance while fostering a productive, stress-free environment. Team members collaborate closely, often aligning directly with client systems and workflows. You'll find a customer-focused environment dedicated to minimizing turnover and maximizing employee growth.

Why Join Us

You will contribute to a company with over 15 years of experience in delivering world-class support.
You will enjoy a remote-first work environment, balancing professional growth with personal life.
You will receive training and upskilling opportunities that support your long-term career stability.
You will work with a team that values your effort and commits to your continuous empowerment.

Benefits & Perks

Competitive monthly salary packages based on role and experience.
Access to healthcare benefits and wellness initiatives (HMO).
Opportunities for vacation leave and sick leave.
Eligibility for performance-based bonuses.

Tech Stack

mobilemxwidgets

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