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Intelassist

Intelassist

Intelassist, founded in 2007, provides remote staffing solutions in IT, healthcare, finance, back office, and customer care.

1001-5000 employees
Founded 2007
Staffing Agency
Private Company
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Staffing AgencyOutsourcing

Remote Work Available

This company offers remote work opportunities.

Open Positions2

Onsite onboarding for a two to four weeksFollowed by a transition to a remote setup.Full-TimeCustomer ServicePosted
Customer Concierge Specialist
  • Answer and manage inbound customer calls promptly and professionally.
  • Provide accurate information and resolve customer issues.
  • Document customer interactions and resolutions accurately in the CRM system.
  • Perform follow-up actions related to NPS and CSAT results.
  • Assist account managers with administrative and operational tasks.
  • Support process alignment and internal team coordination.
  • Adhere to KPIs, productivity benchmarks, and quality assurance standards.
Customer serviceAccount ManagementCRM+1 more

80k PHP per month

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Showing 1 of 2 positions

About Intelassist

Intelassist empowers businesses worldwide by connecting them with top-tier remote talent from the Philippines. Since 2007, this family-owned remote staffing business has specialized in sourcing, training, and retaining skilled professionals across diverse industries. You'll find professionals in IT, healthcare, finance, and back-office operations, all dedicated to delivering measurable results. Intelassist acts as a seamless extension of client teams, providing excellent customer service and highly skilled staff, ultimately enhancing your clients' operational efficiency. They serve a global client base, ensuring quality with HIPAA-HITECH compliance where necessary. Intelassist employs between 1001 and 5000 individuals, continually growing its impact.

How We Work

At Intelassist, you join a company that prioritizes an inclusive and compassionate culture. They believe in empowering employees to deliver top-quality service. Your onboarding will begin with two to four weeks onsite in Eastwood, Quezon City, PH. Then you will transition to a flexible remote work setup. This model offers you an excellent work-life balance while fostering a productive, stress-free environment. Team members collaborate closely, often aligning directly with client systems and workflows. You'll find a customer-focused environment dedicated to minimizing turnover and maximizing employee growth.

Why Join Us

  • You will contribute to a company with over 15 years of experience in delivering world-class support.
  • You will enjoy a remote-first work environment, balancing professional growth with personal life.
  • You will receive training and upskilling opportunities that support your long-term career stability.
  • You will work with a team that values your effort and commits to your continuous empowerment.

Benefits & Perks

  • Competitive monthly salary packages based on role and experience.
  • Access to healthcare benefits and wellness initiatives (HMO).
  • Opportunities for vacation leave and sick leave.
  • Eligibility for performance-based bonuses.

Tech Stack

mobilemxwidgets