- Maintain end-to-end accuracy of assigned accounts, ensuring timelines, statuses, and documentation remain complete.
- Perform daily and weekly data validation and compliance checks across notices, delinquency status, and auction readiness.
- Identify process gaps and discrepancies, coordinating corrective actions.
- Monitor SaaS dashboards and automated workflows to detect system errors or anomalies.
- Investigate operational issues, perform root cause analysis, and document preventative actions.
- Manage inbound Zendesk tickets with accurate, timely responses and detailed audit trails.
- Contribute to refining internal SOPs and compliance workflows to reduce manual risk.
Analytical SkillsMicrosoft ExcelCompliance+4 more