Senior Client Success Manager
New
USFull-TimeSenior
Salary137,000 - 152,000 USD per year
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Job Details
- Experience
- 6+ years
- Required Skills
- Project ManagementData AnalysisSalesforceAccount ManagementRelationship management
Requirements
- 6+ years of experience in client success, account management, or strategic partnerships within healthcare, employer benefits, payers, or related industries.
- Proven track record managing enterprise or Fortune 500 client relationships with responsibility for retention and growth targets.
- Strong ability to influence and communicate with senior stakeholders and decision-makers across client organizations.
- Experience working in fast-paced, high-growth environments with strong ownership and execution mindset.
- Strong analytical skills with the ability to interpret data, measure ROI, and translate insights into client value narratives.
- Proficiency with CRM and business tools such as Salesforce, Excel, and project management platforms (e.g., ClickUp or similar).
- Excellent organizational and project management skills with the ability to manage multiple complex accounts simultaneously.
- Strong interpersonal, communication, and presentation skills with a consultative approach to client engagement.
- Bachelor’s degree preferred or equivalent relevant experience.
- Willingness to travel within the United States (approximately 20%).
Responsibilities
- Manage a portfolio of high-value enterprise clients, ensuring strong relationship development, satisfaction, and long-term partnership success across the full contract lifecycle.
- Develop and execute strategic account plans focused on retention, expansion, and achievement of revenue and growth targets.
- Serve as the primary liaison between clients and internal teams including Product, Engineering, Clinical Operations, Finance, Sales, and Member Services.
- Use data and analytics to guide account strategy, measure performance, and clearly communicate ROI and clinical outcomes to client stakeholders.
- Lead client-facing marketing and engagement initiatives designed to increase enrollment, participation, and program adoption.
- Coordinate and tailor communication strategies in collaboration with internal marketing teams to meet specific client needs.
- Identify opportunities for account expansion and proactively address risks to retention or engagement.
- Ensure high-quality execution of client deliverables through strong project management and cross-functional coordination.
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