Customer Success Specialist
New
United States, Morning ShiftFull-Time
Salary not disclosed
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Job Details
- Required Skills
- CRMCustomer Success
Requirements
- Health and Safety experience (direct/indirect) is highly desirable
- Strong customer service and communication skills
- Highly organised and process-driven
- Comfortable with CRM (Zoho)
- Experience with help desk tools
- Experience with outbound calls
- Proficiency with Microsoft 365 tools
Responsibilities
- Monitor inboxes, acknowledge, route and schedule responses
- Run scripted check-ins and capture outcomes
- Process standard requests via workflows
- Direct customers to approved resources or internal teams
- Uncover/identify opportunities for licence expansion
- Keep records, notes and handovers accurate and up to date
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