Senior Customer Success Manager
New
C
CheckmateMartech Ecommerce
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisShopifyAccount ManagementCustomer SuccessSaaS
Requirements
- 3+ years in customer success, account management, or partnerships
- Experience in martech, ecommerce, or SaaS environments
- Track record of retaining and growing a book of business
- Comfort with performance data analysis
- Ability to turn metrics into a clear narrative
- Sharp communication and presentation skills
- Knowledge of DTC stack (Klaviyo, Attentive, Shopify) preferred
Responsibilities
- Lead onboarding for new brands, from kickoff through go-live
- Configure each brand's offers, channels, and audiences for their goals
- Set success metrics and a clear first-30-days plan with every brand
- Own a book of brands as their main point of contact
- Run regular check-ins, business reviews, and performance recaps
- Track account health, usage, and renewal timelines
- Own renewals across your book and identify expansion opportunities
- Work with Rev Ops, Product, and Sales teams
- Standardize onboarding playbooks and improve CS workflows
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