Senior Customer Success Manager
New
Remote from Utah, Montana or NevadaFull-TimeSenior
Salary86,250 - 138,000 USD per year
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Job Details
- Experience
- 3-5+ years’ working in a customer-facing role and 2+ years working with Enterprise-level customers
- Required Skills
- Project ManagementData AnalysisCustomer Success
Requirements
- Bachelor's degree or equivalent work experience
- 3-5+ years’ working in a customer-facing role
- 2+ years working with Enterprise-level customers
- Strong project management skills
- Proven system for tracking multiple customer requests, issues and strategic plans
- Proven track record of leading process improvements within large organizations
- Previous experience tracking product adoption and customer engagement through data-analysis tools
- Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
- Exceptional organizational, presentation, and communication skills
- Demonstrated ability to deal with change and excel in high-stress situations
Responsibilities
- Engage with your customers through regular calls, business reviews and daily needs
- Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform
- Create success plans for your customers and document customer progress toward established goals and results
- Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned
- Communicating major milestones and updates to Sr. Leadership on a regular basis
- Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls
- Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
- Learn and share industry best practices in order to solve customer needs
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