Customer Success Specialist
New
R
Remo HealthDementia Care
PST /MST Based, PST/MSTFull-TimeMiddle
Salary29 - 35 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Spanish
- Experience
- At least four years of healthcare related customer service experience
- Required Skills
- Customer serviceCRM
Requirements
- Reside in PT or MT time zones.
- At least four years of healthcare-related customer service experience.
- Bilingual proficiency in English and Spanish.
- Highly empathetic with strong active listening skills.
- Strong interpersonal skills.
- Meticulous organizational skills and attention to detail.
- Experience enrolling patients into a digital health program.
- Experience with appointment scheduling.
- Conflict resolution experience.
- Experience identifying customer objections.
Responsibilities
- Guide families through the onboarding process, ensuring they feel supported from day one.
- Manage referral intake by uploading documentation and maintaining proactive communication.
- Serve as a responsive liaison through phone and email.
- Provide product and scheduling support via phone and email.
- Address dyad questions or concerns and escalate appropriately.
- Provide feedback to Clinical, Product, and Growth teams.
- Create informational materials for members.
- Accurately document interactions in EMR and CRM systems.
- Stay accountable against monthly enrollment targets.
View Full Description & ApplyYou'll be redirected to the employer's site
