Technical Account Manager
New
O
OriginAI Observability
United States; Secondary Locations: CanadaFull-TimeMiddle
Salary158,000 - 250,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Customer supportCustomer Success
Requirements
- 3+ years of experience in technical account management, sales engineering, or a similar customer-facing technical role.
- Solid background in endpoint security, endpoint management, or IT systems in enterprise environments.
- Proven ability to explain complex security concepts to both technical and executive-level audiences.
- Strong communication skills and customer-first mindset.
- Self-starter who thrives in fast-paced, startup environments with minimal oversight.
Responsibilities
- Serve as the primary technical point of contact for customer accounts, ensuring successful deployment and long-term satisfaction.
- Lead product demonstrations, proof-of-value engagements, and technical workshops for customers and partners.
- Translate customer requirements into scalable implementation plans, coordinating with internal teams to deliver results.
- Troubleshoot and resolve technical issues, leveraging internal engineering and security teams as needed.
- Develop and maintain technical documentation to support customer implementations and best practices.
- Act as a customer advocate by feeding insights and enhancement requests back to product and engineering teams.
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