Technical Account Manager
New
A
AlertMediaSoftware
This is a remote, U.S.-based position. Please note that we currently do not hire candidates residing in the following states: Alaska, California, Hawaii, Louisiana, Mississippi, Montana, New Hampshire, North Dakota, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, West Virginia, and WyomingFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5 years
- Required Skills
- RESTful APIsTroubleshootingCustomer Success
Requirements
- 3-5 years in a customer-facing technical role
- Experience managing enterprise or mid-market accounts
- Strong understanding of APIs, integrations and technologies (SSO, SCIM, SFTP)
- Ability to read logs, debug issues, and translate technical problems into business impact
- Strong proficiency in AI tools and technologies
- Strong organizational skills and ability to manage multiple pipelines and priorities
- Excellent written and verbal communication skills
- Ability to collaborate cross-functionally
- Ability and desire to work in a fast-paced, technically challenging environment
Responsibilities
- Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them.
- Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal.
- Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.
- Own and manage technical escalations, ensuring timely resolution and customer satisfaction.
- Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment.
- Identify opportunities for upselling or expansion based on customer needs and usage patterns.
- Monitor and report on account health, usage metrics, and support trends.
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