Manager, Customer Account Management, SMB
New
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LatticePeople Success Platform
Remote, USAFull-TimeManager
Salary123,550 - 154,350 USD per year
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Job Details
- Experience
- 5+ years of experience working in Account Management, Renewals Management, and/or Sales; 3+ years of people management experience
- Required Skills
- Account ManagementStakeholder managementCRMCustomer Success
Requirements
- Proven experience in customer success, account management, or sales leadership.
- Demonstrated success in leading and developing high-performing customer-facing teams.
- Strong strategic thinking and problem-solving abilities.
- Focus on data-driven decision-making.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to thrive in a fast-paced, high-growth environment.
- Ability to drive scalable processes.
- 5+ years of experience working in Account Management, Renewals Management, and/or Sales.
- 3+ years of people management experience in Account Management, Renewals Management, and/or Sales.
Responsibilities
- Hire, coach, and mentor a team of Customer Account Managers (CAMs) to achieve and exceed performance goals.
- Provide ongoing training, development, and feedback.
- Establish clear expectations, key performance indicators (KPIs), and accountability measures.
- Develop and implement strategies to optimize customer satisfaction, retention, and expansion.
- Oversee and support account planning efforts.
- Collaborate cross-functionally with Sales, Customer Care, and Product teams.
- Monitor team performance using data-driven insights.
- Act as an escalation point for high-priority customer issues.
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